California Debt Collection101: Answering the Questions We Hear Most

What experience do you have?

We bring decades of industry leadership to our clients. Robert Tavelli has:

• Served twice as President of the California Association of Collectors (CAC)
• Spent 10 years on the CAC Board of Directors
• Served on ACA International, Board of Directors for 9 years
• Participated on the ACA International CEO Selection Committee

Robert has contributed to numerous state and national initiatives that shape today’s collection industry standards.

How long have you been in business?

Our agency has operated for more than 40 years, serving California businesses with consistent, compliant, and results-driven collection services.

From small businesses to large organizations, we’ve built a reputation for reliable commercial collections in California that clients trust.

Is this a family business?

Yes. Our company is family owned and operated, and the person writing this is part of that family. Our long term commitment to the industry is personal as well as professional.

What services do you offer?

We provide comprehensive first party and third party collection services, including:

• Commercial collections
• Consumer collections
• Medical collections
• Consulting and compliance guidance
• Live seminars and staff training
• Escalations for legal review

Whatever your industry or account type, our team is ready to support your commercial collections in California with experience, care, and consistency.

What is unique about your business?

We are known for our:

• Proactive responsiveness
• Hospitality
• Client-focused service model

Our priority is to protect and strengthen the client’s brand and the relationships our clients have built with their customers. Clients frequently tell us they appreciate how easy it is to reach us and get clear answers.

We also take a thorough and methodical approach to account saturation to ensure every file receives complete and consistent attention.

One of the most distinctive aspects of our agency is our exceptionally low employee turnover. Many team members stay with us for years and some for decades. This stability allows us to maintain a highly experienced workforce and a strong company culture.

Is there a particular industry you have the most experience with?

We have extensive experience across a wide range of industries, including:

• Healthcare networks
• Physician groups
• Commercial material suppliers
• Biotech companies

A unique specialty of ours is also in the wine industry.

Located in the heart of Sonoma County, many of our team members grew up around vineyards, giving us a deep understanding of the business operations and challenges specific to wineries and wine-related enterprises.

What are some of your core values?

We believe that when we treat our employees exceptionally well and create a culture where they genuinely enjoy coming to work each day, that positivity reverberates throughout our community and among the people we interact with. We aim to:

• Lead with respect and kindness
• Be great to co‑workers and neighbors
• Maintain a healthy work-life balance for our families

By prioritizing the wellbeing of our employees, we naturally attract great talent, retain amazing people, and build a culture defined by meaningful experiences and strong cohesion.

Principles Before Profit

When operating a collection agency, it is easy to fall into a mindset where the primary focus is money. The emphasis naturally shifts to how much we can recover and how much we can return to our partners.

Although financial performance is an important part of our work, it is not our primary focus. It is also not a model that breeds longevity.

For years, our mantra has been “Collecting Your Money the Right Way.” We do not simply aim to do things well; we aim to do things right. Without principles, money ends up making the decisions, and money can be a cruel master. You can chase success like the Wolf of Wall Street, but at the end of the day, it is better not to be a wolf at all.

What size businesses do you work with?

We work with many name‑brand companies, including several of the most well recognized brands in America and around the world. We did not start out this way, however.

Many of our relationships have developed over years and even decades, and some of the smaller businesses we once partnered with have grown, been acquired by larger companies, or evolved along the way.

We are grateful to be part of each brand’s journey and to contribute to their cashflow success.

Why choose Tavelli Co.?

It can be difficult to recognize this from the outside looking in, but one of the core components that sets our business apart is the way our heritage internal systems are constantly evolving. At any given moment, key mechanisms within our organization are:

• Actively improving
• Never stagnant
• Always reviewing compliance
• Continually growing

Just as stagnant water begins to fester, or as a city that regularly repaves and updates its roads experiences fewer accidents, we are committed to ongoing refinement. We consistently evaluate and enhance the foundational systems that first helped our company stand out, ensuring they remain strong, relevant, and forward moving.

Safeguard Your Business with a Trusted Partner

If your business is dealing with past-due receivables and you’re looking for a collection partner that does things the right way, we’d like to hear from you. Call us at 707-509-5565 or contact us online to start a conversation about how Tavelli Co. can help.

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Tavelli Co., Inc. has over 40 years of unparalleled experience in the debt collection and receivables management industry. Our mission is to achieve the right balance between getting clients paid and being empathetic to debtor circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with no complaints. Tavelli Co., Inc. takes the time to carefully listen to your customers and share their feedback with you through meaningful data and transparent communication, so you have access to the information you need to make quality decisions and improve your processes in the future. Contact us today and let the debt collection experts at Tavelli Co., Inc. help you set your business up for success.

IMPORTANT: Information provided by Tavelli Co., Inc., any employees of Tavelli Co., Inc., or its subsidiaries is not intended as legal advice and may not be used as legal advice. It is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel.