Focus On Your Passion

When you start a new business, it doesn’t take long to realize you suddenly have a receivables department. For many business owners, this is a tough transition. If your passion is fixing cars, for example, you probably haven’t built much muscle in the receivable’s world yet—and developing that skill inside your business can take time. On top of that, there are countless pitfalls you only discover once you’re in it, especially when payment isn’t collected upfront.

It’s a lot like buying your first home and deciding, “I’m going to mow my own lawn.”

After purchasing a mower, a trimmer, replacement parts, oil, and everything else, you may find yourself wondering why you didn’t just pay for a monthly service that would have cost about the same… minus the work.

With our company, however, many of our contracts are structured so that we get paid when you do—one of the rare, true “win-wins” in this world. Because of this, we’ve developed strong, long-standing relationships with business partners throughout California. We add value, and we value that.

Collections Should Be Proactive

Collections should function the same way—an additional arm of your company that supports cashflow and stability.

Too many companies wait until it’s too late. Instead of partnering early with a company that has already navigated compliance, built strong systems, understands the legal landscape, and prepares you from day one to succeed, many businesses end up staring at their aging receivables wishing they had called a company like ours sooner. They hold on too long to past-due accounts, slowly watching them evaporate in their hands.

Tavelli Co. is designed to operate as an extension of your business, with the intention of rhythmically pumping returns back to you. It’s not a last-minute scramble or an all-or-nothing approach—it’s a steady, proactive engine that keeps your cashflow healthy; And we’ve been doing this for decades!

“Currently Closed – Suspended”

A great example of this is the scenario above. Imagine you’re a small mechanic shop in San Rafael, California. After years of grinding, you finally land one of the largest truck fleets in the area. Your business is scaling, the cash flow is steady, and you’re thinking, “We made it.”

Then one day, you call Tony’s Truck Fleet—and no one answers. You check Google and see their page flooded with complaints. This is someone you considered a friend. How could he leave you hanging?

A few weeks later, you get an email. Tony’s life is unraveling. His business is collapsing, there’s a lien on his building, and you’re at the bottom of his list of people to pay.

So you search “San Rafael debt collection” or “Commercial Collections California,” scroll down, and find Tavelli Co.

Now imagine you had called us sooner.

• Would you have been higher on Tony’s list to pay?
• Would you have seen the smoke before the fire started?

But We Were Friends?

If we continue to play out this hypothetical situation, the strange thing is—and we hear this on our sales lines all the time—people often realize they can’t be that upset with Tony.

Maybe he had a lot going on in his personal life. He always had good intentions; he never missed a bill before. Life happens. The economy hits certain segments of the market (think the ’08 housing crash), trends shift (like the internet boom), and suddenly some companies are left scrambling for a chair when the music stops.

In this situation, the first thing our mechanic usually looks for is their contract with Tony. And you’d be surprised how often the flaws in that contract stand out much more now than when our mechanic friend was first excited about landing Tony’s business.

A handshake “gentleman’s agreement” or a contract watered down because Tony was a close friend doesn’t look like much protection anymore.

Signed, “The Company”

A few years ago, we were excited to onboard a company from a major global technology hub. They had strong brand recognition and were considered “big shots” compared to many other smaller unknown startups. However, shortly after onboarding, we discovered some major flaws in their contracts.

On one contract in particular, we found that the individual signing on behalf of a business hadn’t signed with their own name at all—they had signed using the name of the company they worked for. I had never seen that before, and it created real issues. In fact, it rendered the contract essentially invalid from the start.

The person I spoke with about the issue was professional, intelligent, kind, and even had some legal background—yet this still slipped past her. You wouldn’t expect something like this from a major tech player, but it happened.

Fortunately, we were able to provide valuable feedback to help them strengthen their systems, deepen the relationship, and ultimately support their business growth. Our goal is always the same: we want our partners to feel improved by working with us.

Refreshingly Human

In a recent article, we shared a phone conversation in which someone described our staff as “…really human, kind, and helpful.” You can read more about that here: Why Kindness Still Wins in Business.

I think many people are surprised by their interactions with our company because, from the top down, we genuinely value people. We don’t take relationships for granted. Our goal is to highlight the good in others and to show hospitality toward every person we come in contact with.

“The World is Upside Down”

“Thank you so much for your help. I really appreciate it…appreciate that the debt collection service has been actually the kindest people to talk to today. Which I wouldn’t have expected. So go figure, the world is upside down. Ok thank you so much!”

Recently, on an inbound call, we received this response during one interaction, and this is exactly what we hope for. As she put it, “the world is upside down.” She wasn’t expecting a collection agency to be so kind, or helpful. However, we do plan for this reaction.

• What if the agency you partnered with had unparalleled customer service?
• What if the collection agency you worked with received compliments, instead of complaints?
• What if they were the reason you were finally able to focus on your passion?

Feel free to reach out to us today, contact us online or call (707) 509-5565.

---

Tavelli Co., Inc. has over 40 years of unparalleled experience in the debt collection and receivables management industry. Our mission is to achieve the right balance between getting clients paid and being empathetic to debtor circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with no complaints. Tavelli Co., Inc. takes the time to carefully listen to your customers and share their feedback with you through meaningful data and transparent communication, so you have access to the information you need to make quality decisions and improve your processes in the future. Contact us today and let the debt collection experts at Tavelli Co., Inc. help you set your business up for success.

IMPORTANT: Information provided by Tavelli Co., Inc., any employees of Tavelli Co., Inc., or its subsidiaries is not intended as legal advice and may not be used as legal advice. It is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel.