Frequently Asked

Questions

Tavelli Co., Inc. has over 37 years of unparalleled experience in the debt collection and receivables management industry. We pride ourselves on achieving the right balance between getting clients paid and being empathetic to debtor circumstances. Our goal is to provide our clients with up-to-date and transparent information. Don’t see the answer to your question? Contact us and we’d be happy to provide the information you’re looking for.

What industries does Tavelli Co., Inc. service?


Tavelli Co., Inc. services a wide variety of businesses, including, but not limited to: medical facilities, biotechnology firms, dental offices, healthcare organizations, construction and materials companies, staffing organizations, trucking providers, large and community hospitals, and physician groups.




How does Tavelli Co., Inc. ensure safety and compliance of my clients’ and customers’ information?


At Tavelli Co., Inc., we maintain high levels of both data security and physical security at our office, so you can be confident that your information and your clients’ information is always safe and protected. Most important practices include HIPAA compliance, data encryption, and PCI compliance to name a few. For a more extensive list of our security and compliance protocols, contact us.




What experience does Tavelli Co., Inc. have in the receivables management and debt collection industry?


Not only does Founder and Chief Executive Officer, Robert Tavelli, have over 37 years of experience in the receivables management and debt collection industry, but Tavelli Co., Inc. works hard to hire a knowledgeable and experienced team to service your accounts. Our representatives have many years of experience with debt collection, as well as diverse backgrounds in healthcare, finance, and business. We’ve seen it all and we’re the experts you can trust to handle your accounts with respect and expertise.




I don’t want to upset my clients and customers. How do I know that they will be treated with respect?


At Tavelli Co., Inc., we pride ourselves on our proprietary approach to debt collection with empathy. Our mission is to achieve the right balance between getting clients paid and being empathetic to debtor circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with no complaints.




What is first-party receivables management?


With Tavelli Co., Inc.’s first-party receivables management services, your company outsources all or a portion of its internal receivables management processes to us and we manage these accounts under your brand. We act as an extension of your business by sending notices and making phone calls in your organization’s name.




What is third-party collections?


With Tavelli Co., Inc.’s third-party collections services, your organization has likely exhausted all of its internal resources and assigns delinquent accounts to us to take over handling the account. We call and send out notices representing your organization, but doing so under our third-party collection agency.




What is the onboarding process?


Here, at Tavelli Co., Inc., we have developed an onboarding process for our clients that is simple and intuitive. Once you submit the signed contract, we set up your account in our system and send you a welcome letter with a variety of our tried and true tips for debt collection success. The next step is to schedule a half hour secure web portal training for your team, so that you can easily view the status of your accounts 24/7. Finally, you upload accounts to be serviced to the portal and we work our magic from there!




How can I learn about the current status of my accounts once they’ve been placed with you?


Our secure client web portal is available 24 hours a day, 7 days a week, so that you always have direct access to the current status of your accounts. We believe in transparency and providing you with the information you seek for ultimate success.




Will I be able to reach a live person in-office when I have questions?


During regular office hours, you will always be able to reach a live representative at the Tavelli Co., Inc. office to take your call and answer any questions that arise. We’re a small, but mighty team, and place a great deal of value on providing a high touch customer service experience to our clients. We’re truly here to support you - That’s the benefit of working with a family-owned and operated business.




Does Tavelli Co., Inc. offer consulting services?


Founder and Chief Executive Officer, Robert Tavelli, has over 37 years of experience in the receivables management and debt collection industry. We love working one-on-one with our clients to create customized solutions and individual consulting packages on a variety of topics. Book a Zoom or phone consultation directly through our website by visiting the Consulting page.





Address

Tavelli Co., Inc.

3700 Montgomery Drive
Santa Rosa, CA 95405

Contact

Office Hours: Monday-Friday 8-5 PST

Email: info@tavellico.com
Tel: (707) 509-5565

© 2020 by Tavelli Co., Inc.