At Tavelli Co., Inc, our mission is to collect money the right way by being empathetic to patient circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with professionalism and respect.
Third-Party Collection Agency
Our third-party medical collections program is tailored for medical organizations that care about their brand but need to collect their patient accounts, including, but not limited to: large hospitals, community hospitals, medical foundations, physician groups, healthcare clinics, dentists, and doctors.
Our medical collection agency partners with your medical organization when all internal resources have been exhausted or your communication with your patients has broken down. We complete your billing process to collect past-due debt by utilizing our proprietary workflow and empathetic approach.
We aim to keep our process simple and intuitive for our clients – The first step is to assign past-due accounts to Tavelli Co., Inc. by uploading collection data to our secure web portal available 24 hours a day, 7 days a week. Upon mailing collection notices, our skilled collectors respectfully call your patients to work together to find the best payment solution and resolve their outstanding balance. Through these efforts, we effectively collect your money and improve cash flow for your medical organization, while protecting the integrity of your brand.
Features
Collection letter series
Personalized collection calls
Empathetic customer service
Propensity to pay scoring
Proprietary collector workflow
24/7 web portal access
Credit reporting (if requested)
Legal services (if necessary)
Benefits
Easily submit accounts and review reports
Trusted collection partner
Maintain HIPAA compliance
Increase cash-flow
Reduce collection complaints
Maintain good patients
Gain insights to improve your billing process
First Party Receivables Management
Our first-party receivables management program is tailored towards large size medical organizations with high patient invoice volumes, including, but not limited to: biotechnology companies, large healthcare networks, hospitals, and physician groups.
Our receivables management firm partners with your medical organization to offer specialized, personalized past-due invoice follow up. Our highly skilled team seamlessly integrates and follows up with your patients as an extension of your brand. We enhance your billing process to recover past-due debt prior to moving into the formal collections process by utilizing our proprietary workflow and empathetic approach. Through these efforts, we effectively collect your money and improve cash flow for your medical organization, while protecting the integrity of your brand.
Features
Contact patients under your brand
Account screening, segmentation, and proprietary workflow
Designate top representatives trained in respectful customer service
Capture data to support overall business operations
Call recording
White label surveys
Benefits
Avoid the use of a collection agency
Increase cash flow
Enhance brand reputation
Maintain HIPAA compliance
Identify process improvements
Specialized program personalized to your brand
Analytics to improve your billing process
