Debt Collection With Empathy

Medical

Debt Collection

At Tavelli Co., Inc, our mission is to achieve the right balance between getting clients paid and being empathetic to debtor circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with no complaints.

Third-Party Collection Agency

Our third-party medical collections program is tailored for medical organizations that care about their brand but need to collect their patient accounts, including, but not limited to: large hospitals, community hospitals, medical foundations, physician groups, healthcare clinics, dentists, and doctors.

 

Our medical collection agency partners with your medical organization when all internal resources have been exhausted or your communication with your patients has broken down. We complete your billing process to collect past-due debt by utilizing our proprietary workflow and empathetic approach.

 

We aim to keep our process simple and intuitive for our clients - The first step is to assign past-due accounts to Tavelli Co., Inc. by uploading collection data to our secure web portal available 24 hours a day, 7 days a week. Upon mailing collection notices, our skilled collectors respectfully call your patients to work together to find the best payment solution and resolve their outstanding balance. Through these efforts, we effectively collect your money and improve cash flow for your medical organization, while protecting the integrity of your brand.

Features

 

  • Collection letter series

  • Personalized collection calls

  • Empathetic customer service

  • Propensity to pay scoring

  • Proprietary collector workflow

  • 24/7 web portal access

  • Credit reporting (if requested)

  • Legal services (if necessary)

Benefits

 

  • Easily submit accounts and review reports

  • Trusted collection partner

  • Maintain HIPAA compliance

  • Increase cash-flow

  • Reduce collection complaints

  • Maintain good patients

  • Gain insights to improve your billing process

First Party Receivables Management

Our first-party receivables management program is tailored towards large size medical organizations with high patient invoice volumes, including, but not limited to: biotechnology companies, large healthcare networks, hospitals, and physician groups. 

 

Our receivables management firm partners with your medical organization to offer specialized, personalized past-due invoice follow up. Our highly skilled team seamlessly integrates and follows up with your patients as an extension of your brand. We enhance your billing process to recover past-due debt prior to moving into the formal collections process by utilizing our proprietary workflow and empathetic approach. Through these efforts, we effectively collect your money and improve cash flow for your medical organization, while protecting the integrity of your brand.

Features

 

  • Contact patients under your brand

  • Account screening, segmentation, and proprietary workflow

  • Designate top representatives trained in respectful customer service

  • Capture data to support overall business operations

  • Call recording

  • White label surveys

Benefits

 

  • Avoid the use of a collection agency

  • Increase cash flow

  • Enhance brand reputation

  • Maintain HIPAA compliance

  • Identify process improvements

  • Specialized program personalized to your brand

  • Analytics to improve your billing process

For medical debt collection inquiries, please contact our President,

Ian Tavelli:

NOTICE: To ensure compliance with federal and state laws pertaining to debt collection, we are unable to discuss any debt collection issues or answer questions via email. To inquire about an account that has been referred to Tavelli Co. (DBA TAVCO Credit Services), call 1 (855) 509-6818 or send your inquiry in writing via the U.S. Postal Service to P.O. Box 9340, Santa Rosa, CA 95405.

Address

Tavelli Co., Inc.

3700 Montgomery Drive
Santa Rosa, CA 95405

Contact

Office Hours: Monday-Friday 8-5 PST

Email: info@tavellico.com
Tel: (707) 509-5565

© 2020 by Tavelli Co., Inc.