How Our Culture Impacts Our Collections

Building blocks stacked on top of one another

When people approach finding the right collection agency, they are often faced with an arduous task. Either they find one that is too big and their account(s) may be overlooked or quite often the account representative calling on their account(s) may be untrained or lack compassion. It may surprise folks unacquainted with our agency, that our service feels more like a Chick-fil-A drive-thru, than a dungeon-like call center.

Our success starts with our team. We actively seek out and hire compassionate individuals who excel in interpersonal skills. Why? Because we believe that genuine empathy is a cornerstone of effective debt collection. When dealing with individuals facing financial difficulties, our goal is to place the person first, and find a suitable and timely solution to get every account we are responsible for paid.

The Core of Our Business

At the core of our agency is the spirit of family. We are proud to be a family-owned and operated business. This also means that we have a long-term perspective and are accountable to our local community in Sonoma County. Unlike many large corporate structures, Tavelli Co. is more focused on quality over quantity.

We feel that if we provide an exceptional user experience for our clients, and high-end customer service, the numbers and quantity will result in the best recoveries. As we have grown, our desire is that the quality of our service grows as well. We choose not to be complacent.

The Way We Treat Phone Calls

The Tavelli Co. brand is synonymous with exceptional customer service. Nevertheless, we firmly believe that the foundation of quality calls lies in having a high-caliber team. Many of our employees choose to stay with us for years, and some even for decades. Our primary objective is to invest in their growth and witness their continuous development. In an industry notorious for its high turnover rate, we stand apart.

Tavelli Co. has a tradition of retaining outstanding employees for extended periods, while nurturing their skills. Should any of our employees decide to depart, we hope it’s because they’ve found an opportunity with better compensation reflecting the skills they’ve honed with us. We rarely see employees leaving, nor do we desire it. Our ultimate aspiration is for every individual working at Tavelli Co. to have an exceptional experience. However, if they do choose to move on, the skills they’ve acquired during their time with us will empower them to excel in their next role and distinguish themselves from their peers.

Why We Stand Out

Overall, when we consider the question, “Why does Tavelli Co. stand out from other collection agencies?” The answer is straightforward: our exceptional team and our genuine appreciation for them.

When you meet someone affiliated with Tavelli Co., we anticipate that you will like them, because we truly do. This is precisely why they choose to work here. While many companies hire to fill vacant positions, we actively seek out potential employees even before these positions become available. The outcome is an incredible team, a seamless cohesion, and an excellent work environment. When your employees are content, your clients also benefit, and the potential for your company’s success knows no bounds!

Located in Santa Rosa, California, we practice respectful, professional collections with a focus on empathy. As you’ve read, our team is experienced, well-trained, and capable. Whether you have one account or multiple accounts, our aim is that you’ll feel like our most important account. To talk with our team, call us at (707) 509-5565 or request a quote.

Tavelli Co., Inc. has over 40 years of unparalleled experience in the debt collection and receivables management industry. Our mission is to achieve the right balance between getting clients paid and being empathetic to debtor circumstances, through implementing innovative practices, hiring experienced people, and improving business decisions through analytics. We provide peace of mind to all involved by collecting money with no complaints. Tavelli Co., Inc. takes the time to carefully listen to your customers and share their feedback with you through meaningful data and transparent communication, so you have access to the information you need to make quality decisions and improve your processes in the future. Contact us today and let the debt collection experts at Tavelli Co., Inc. help you set your business up for success.

IMPORTANT: Information provided by Tavelli Co., Inc., any employees of Tavelli Co., Inc., or its subsidiaries is not intended as legal advice and may not be used as legal advice. It is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel.

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